PROCESSING TIMES:

E-Trans (PTX) and PDF transcripts are processed within 24 hours and are available to download from the SmartDeps repository. Printed transcripts have a processing window of 24-48 hours (This does not include shipping). If you need a rush order processed, please call us to advise. There are no additional fees.

PROCESSING SCHEDULE:

Monday to Friday, from 8:00 AM to 6:00 PM.

FEDEX SHIPPING:

FedEx shipping charges and transit times are in addition to the processing schedule. You can select FedEx 2-day, overnight, or ground services for each recipient when placing your order.

You can submit signatures for all your reporters at any time. Once we have your signature on file, we will automatically place it on the certification page of each hard copy and PDF transcript. We cannot add your signature to an E-Trans (PTX).

Transcripts are printed using high-volume production printers. Your transcripts will appear neat, attractively bound, and professionally shipped. You can request hard copy samples by email at support@smartdeps.com.

Visit our gallery and sample pages.

R&S letter with a printed transcript

SmartDeps will place a printed R&S letter under the front cover of your printed transcript for a recipient. We suggest including your email address in the instructions to the witness so they can return the signed R&S letter to you once it's complete.

To use this option, upload your R&S letter in step 2 and select R&S in step 3 for each recipient needing a printed letter. If you choose R&S in step 3 but don't upload an R&S letter, SmartDeps will provide a generic letter instead.​ See our generic R&S letter here.

Pricing: Free

R&S letter with an electronic transcript

SmartDeps will upload a PDF version of the R&S letter and your electronic transcript to the repository for your client/witness to download. We suggest including your email address in the instructions to the witness so they can return the signed R&S letter to you once it's complete.

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To use this option, upload your R&S letter in step 2 and select R&S in step 3 for each recipient needing a letter. If you choose R&S in step 3 but don't upload an R&S letter, SmartDeps will provide a generic letter instead.​ See our generic R&S letter here.

Pricing: Free

R&S letter with FedEx return

Use this option when you need SmartDeps to attach a printed R&S letter to accompany a printed transcript for a recipient who must return both items to a specified individual.

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For this option, upload your R&S letter in step 2 and select R&S and SASE in step 3 for each recipient needing this service. In that section, you can also specify the return recipient. If you choose R&S in step 3 but don't upload an R&S letter, SmartDeps will use our generic letter instead. See our generic R&S letter here. If your R&S is already attached to your ASCII file, please select SASE only in step 3.

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Pricing: $2.99 processing fee plus $17.99 for FedEx 2-day return

1. You can upload your exhibits directly to your job if they are electronic.

2. If your exhibits are paper, ship them to us using our exhibit form.

You do not need to count the pages, name the files, or separate them. We will do all that for you for free.

Yes. We offer stand-alone exhibit marking services. Create a job and select option 3 to start your order.

An E-Trans (PTX) is an electronic transcript that works with the RealLegal E-Transcript Viewer. We include two items with each PTX; the PTX file and a separate PDF exhibits package if your job has exhibits.

No. SmartDeps does it all for you. We upload and manage all data in the repository for you and your clients, including any technical issues that may occur.

Log into SmartDeps.com and click the My Account tab. There you will see a list of your jobs and their production state.

SmartDeps uses a collaboration feature on the last step of the order process. Type the e-mail address of the agency you wish to share with, and they will now be included in the entire production process of that order. The agency can also view, edit, and pay for the order. The agency will only have access to shared jobs and will not see any personal information associated with your account. A Collaboration Tab in the My Account section will show you all the jobs you have shared with other agencies. This feature is only for agencies and not for your legal clients.

We accept VISA, MasterCard, and AMEX.

How to add a card:

Credit cards are added during checkout only.

How to edit an existing card:

You can only add, update, or change card information by adding a new card during checkout. Then, delete the old or invalid card by clicking MY ACCOUNT > STORED CARDS.