Frequently Asked Questions

Hard Copies

What will my transcripts look like when they are processed?


Transcripts are printed using high volume production printers. Your transcripts will appear neat, attractively bound and are professionally shipped. View our gallery here +




How do I request a free sample transcript?


A free sample transcript can be shipped directly to you. Samples are an excellent way to see how your formatted, printed and bound transcripts will appear when presented to your clients. Email support@smartdeps.com to request yours today.




How long does production take?


Same day service for electronic transcripts and 24-hour service for hard copies. No rush charges, and no waiting when you call for assistance. Production hours: 8:00 a.m. - 8:00 p.m. ET, Monday - Friday. Orders received after 7 pm may be processed the following business day.




What type of packaging is used?


SmartDeps does not advertise on packages sent to you or your clients. We use unmarked padded envelopes or an unmarked corrugated cardboard box lined with protective bubble wrap. Learn more +




How is my signature attached?


You can submit your signature using our form. Once we have your name on file, we will automatically place it on the certification page of each transcript you submit. Signature Submission Form +





E-Trans & PDF

What is a PDF Bundle?


A PDF Bundle is an electronic transcript with electronic exhibits attached to it. We include four items in each PDF Bundle; a full-sized transcript with linked exhibits, a condensed transcript with linked exhibits, a separate exhibit package and the original ASCII file (.txt). All this for $15 per deponent. Learn more +




I would like to see a sample.


A free sample can be sent directly to you. This option is an excellent way for you to see what your PDF /E-Trans (PTX) Bundles will look like when presented to your clients. Email support@smartdeps.com or call us at 1.844.641.9842 to receive your free samples.




How fast can I get service?


PDF / PTX Bundles are distributed to your clients immediately upon payment, 24/7. Once we receive all the parts of your order, we estimate your job within two hours. You will be notified by an email to review, edit and pay for your order to start production. Please note that estimating is done between 8:00 a.m. - 8:00 p.m. ET, Monday - Friday. Orders received after 7:00 p.m. may be processed the following business day.




What is an E-Trans (PTX) bundle?


An E-Trans (PTX) Bundle is an electronic transcript that works in conjunction with the RealLegal E-Transcript Viewer +. We include three items in each PTX Bundle; the PTX file, a separate PDF exhibits package and the original ASCII file (.txt). All this for $15 per deponent. Learn more +





Exhibits

What is the charge to photocopy exhibits?


SmartDeps charges $0.12 per 8.5”x11” page of black and white or color exhibit copied. We may also charge an additional fee to photocopy exhibits that are larger than 8.5x11. Prices may vary depending on the actual size.




What is the charge to scan and link exhibits?


SmartDeps will scan, link and name for free up to 500 (8.5” x 11”) exhibit papers per deponent. Price includes black and white or color exhibits. There is an additional charge of $0.18 per black and white scanned image and $0.39 per color scanned image if a deponent’s exhibits exceed the 500-sheet allowance. There may be additional fees to process documents larger than 8.5x11.




What are linked exhibits?


Linked exhibits are an electronic version of the exhibit that is attached to your transcript. For example, when you click on the words “SMITH 1” within the transcript, the “SMITH 1” exhibit will automatically open for you to view.




How do I submit my exhibits?


We have three options to submit your exhibits. Upload: If your exhibits are electronic, you can upload them directly to the job. Ship: You can ship them to us by the carrier of your choice. We have an exhibit submission form on the site for you to use. Exhibit Submission Form + Fax to email: You can fax them to us at 267-336-0239. With this option, we will receive them in electronic form as an email. Additionally, you do not need to count the pages, name the files, or separate the PDF's. We will do all that for you for free.





Account

How does SmartDeps manage my account?


Not only do we process and deliver your orders, but we also use a series of email notifications that tell you where your jobs are in the production process, including when your transcripts get delivered to your clients.




How do I allow my agency access to an order?


SmartDeps uses a unique tool called "Collaboration". This feature allows an agency to view, edit and pay for a particular order. You can assign the jobs you want each agency to see.




What forms of payment are accepted?


We accept the following credit cards; VISA, MasterCard, AMEX and Discover. Please note: Credit card registration takes place during your first order. After that, you will see a stored credit card tab within "MY ACCOUNT" where you can add or edit existing cards. For your security, credit card information is only visible to the account holder.





General

Is SmartDeps a Court Reporting agency?


SmartDeps is not a court reporting agency. We are an independent online transcript production service. As a service provider since 1984, we understand and respect your privacy. You work hard to gain and retain clients. As such, your clients are just that, yours. Any information about your account is confidential and not shared with anyone.




Why should I use SmartDeps?


SmartDeps solves the problem of paying for services you don't use. We all know the monthly fees associated with an E-Trans, PDF, repository services, and the cost of printers, paper, toner, and binders to provide hard copies. With SmartDeps, that's all eliminated. You also get lightning-fast service, free premium support, a simple-to-use website and super affordable prices that you won’t find anywhere else. Learn more +




How much does it cost?


Hard copy transcripts are only 12¢ per printed page. Price includes everything except FedEx distribution shipping charges. Learn more + E-Trans (PTX) and PDF transcripts are just $15 per deponent and include unlimited distribution. Learn more + Our managed transcript repository is free for you and your clients. There are no monthly fees, hidden charges or contracts to sign with any of our services. Learn more +




What happens after I submit an order?


How it works: Jobs submitted for production are priced within two hours and made available to you for review, approval, and payment. We use a series of email notifications and job status updates to keep you informed throughout the entire process. Upon payment, your clients will instantly receive their electronic transcripts via the free SmartDeps repository, and hard copy transcripts with exhibits are shipped directly to them within 24 hours via FedEx.




How fast is the turnaround?


Same day service for electronic transcripts and 24-hour service for hard copies. No rush charges, and no waiting when you call for assistance.




How does SmartDeps handle a Read & Sign?


R&S with Hard Copies: When you request hard copies, we will place the printed R&S letter within the front cover of the transcript for the recipient you selected. No Self-Addressed Stamped Envelope (SASE) is provided. This is a free service.

R&S with Electronic: When you select electronic transcripts, we will upload the R&S letter to the repository for your clients to download. The R&S letter will always remain in the repository. This is a free service.
R&S Letter with Self-Addressed Stamped Envelope (SASE): When you need the R&S letter to be mailed to your client with hard copies for R&S, then you need the recipient to mail the R&S and the transcript back to you, please email support@smartdeps.com with this request. The fee for this service is $20 plus postage for the return transcript.
A La Carte R&S Letter: When your client needs to receive only the R&S letter without hard copy or electronic transcripts, we will print the R&S letter and mail it to your recipient via USPS while your job is in the “In Production” status. R&S letters mailed via USPS do not include tracking information. The total fee for this service is $20 per mailed letter.





Read & Sign

How does SmartDeps handle a Read & Sign?


R&S with Hard Copies: When you request hard copies, we will place the printed R&S letter within the front cover of the transcript for the recipient you selected. No Self-Addressed Stamped Envelope (SASE) is provided. This is a free service.

R&S with Electronic: When you select electronic transcripts, we will upload the R&S letter to the repository for your clients to download. The R&S letter will always remain in the repository. This is a free service.
R&S Letter with Self-Addressed Stamped Envelope (SASE): When you need the R&S letter to be mailed to your client with hard copies for R&S, then you need the recipient to mail the R&S and the transcript back to you, please email support@smartdeps.com with this request. The fee for this service is $20 plus postage for the return transcript.
A La Carte R&S Letter: When your client needs to receive only the R&S letter without hard copy or electronic transcripts, we will print the R&S letter and mail it to your recipient via USPS while your job is in the “In Production” status. R&S letters mailed via USPS do not include tracking information. The total fee for this service is $20 per mailed letter.





Repository

What is a transcript repository?


A transcript repository is an online file cabinet. Your transcripts are safe, secure and password protected. The managed SmartDeps Repository service is free for you and your clients. Learn more +




Do I manage any part of this service?


No. SmartDeps does it all for you. We upload and manage all data in the repository for you and your clients, including any technical issues that may occur.




How much does it cost?


This service is free! Free and unlimited cloud repository services are now available for you and your clients with 24/7 access. Electronic transcripts and exhibits are stored, distributed and backed up in the Repository. SmartDeps will upload all of your data, and assign passwords to your clients. All of your data is safe, secure and password protected.





  • Facebook - White Circle
  • Instagram - White Circle
  • LinkedIn - White Circle
  • Twitter - White Circle
  • YouTube - White Circle

Copyright © 2019  SmartDeps. ALL RIGHTS RESERVED.