PROCESSING TIMESE-Trans (PTX) and PDF transcripts are typically completed within 24 hours of payment and made available for download in the SmartDeps repository. Printed transcripts are typically processed within 24 hours, plus shipping time.HOURS OF OPERATIONMonday–Friday, 8:00 AM–7:00 PM ETOrders submitted after 5:00 PM ET may be processed the next business day.

You can submit signatures for all your reporters at any time. Once we have your signature on file, we will automatically place it on the certification page of each hard copy and PDF transcript. We cannot add your signature to an E-Trans (PTX).

Transcripts are printed using high-volume production printers. Your transcripts will appear neat, attractively bound, and professionally shipped. You can request hard copy samples by email at support@smartdeps.com.Visit our gallery and sample pages.

R&S Letter with a Printed Transcript: FreeIncludes a printed R&S letter placed under the transcript coverIncludes the option to hold the transcript until the release date, or when we receive the R&S letter backAdd letter personalization and branding for $10.00Add a sealed original for $6.00R&S Letter with an Electronic Transcript: FreeInclude a PDF version of the R&S letter and your transcript in the repository for the client to downloadAdd letter personalization and branding for $10.00 Need a different R&S option? Let us know.We’re happy to accommodate. Pricing may vary.

1. You can upload your exhibits directly to your job if they are electronic.2. If your exhibits are paper, ship them to us using our exhibit form.You do not need to count the pages, name the files, or separate them. We will do all that for you for free.

Yes. We offer stand-alone exhibit marking services. Create a job and select option 3 to start your order.

An E-Trans (PTX) is an electronic transcript that works with the RealLegal E-Transcript Viewer. We include two items with each PTX; the PTX file and a separate PDF exhibits package if your job has exhibits.

No. SmartDeps does it all for you. We upload and manage all data in the repository for you and your clients, including any technical issues that may occur.

Log into SmartDeps.com and click the My Account tab. There you will see a list of your jobs and their production state.

Collaborate with your agency. On the final step of your order, enter the agency’s email address to share the job with them.Once shared, the agency can participate in the production process and can view, edit, and pay for the order.Agencies only have access to jobs shared with them and will not see any personal information associated with your account.The Collaboration tab in My Account lets you view all jobs you have shared with other agencies.This feature is available for agency collaboration only and cannot be used to share jobs with legal clients.

We accept VISA, MasterCard, and AMEX. How to add a card:Credit cards are added during checkout only.How to edit an existing card:You can only add, update, or change card information by adding a new card during checkout. Then, delete the old or invalid card by clicking MY ACCOUNT > STORED CARDS.