Question 1

What is the turnaround time?

Accepted Answer

PROCESSING TIMES:

E-Trans (PTX) and PDF transcripts are processed within 24 hours and are available to download from the SmartDeps repository. Printed transcripts have a processing window of 24-48 hours (This does not include shipping). If you need a rush order processed, please call us to advise. There are no additional fees.
PROCESSING SCHEDULE:

Monday to Friday, from 8:00 AM to 6:00 PM.

FEDEX SHIPPING:

FedEx shipping charges and transit times are in addition to the processing schedule. You can select FedEx 2-day, overnight, or ground services for each recipient when placing your order.

Question 2

How do I submit my signature?

Accepted Answer

You can submit signatures for all your reporters at any time. Once we have your signature on file, we will automatically place it on the certification page of each hard copy and PDF transcript. We cannot add your signature to an E-Trans (PTX).

Question 3

What will my printed transcripts look like?

Accepted Answer

Transcripts are printed using high-volume production printers. Your transcripts will appear neat, attractively bound, and professionally shipped. You can request hard copy samples by email at support@smartdeps.com.(support@smartdeps.com.)

Visit our gallery (www.smartdeps.com/gallery)and sample (www.smartdeps.com/samples)pages.

Question 4

Read and Sign options

Accepted Answer

Please select the link to view options.
https://www.smartdeps.com/rs-info

Question 5

How do I submit my exhibits?

Accepted Answer

1.   You can upload your exhibits directly to your job if they are electronic.
2.   If your exhibits are paper, ship them to us using our exhibit form.

You do not need to count the pages, name the files, or separate them. We will do all that for you for free.

Question 6

Can I submit my exhibits to be marked without a transcript?

Accepted Answer

Yes. We offer stand-alone exhibit marking services. Create a job and select option 3 to start your order.

Question 7

What is an E-Trans (PTX)?

Accepted Answer

An E-Trans (PTX) is an electronic transcript that works with the RealLegal E-Transcript Viewer. We include two items with each PTX; the PTX file and a separate PDF exhibits package if your job has exhibits.

Question 8

Do I manage the repository?

Accepted Answer

No. SmartDeps does it all for you. We upload and manage all data in the repository for you and your clients, including any technical issues that may occur.

Question 9

How do I check the status of an order?

Accepted Answer

Log into SmartDeps.com and click the My Account tab. There you will see a list of your jobs and their production state.

Question 10

How can my agency have access to pay for my order?

Accepted Answer

SmartDeps uses a collaboration feature on the last step of the order process. Type the e-mail address of the agency you wish to share with, and they will now be included in the entire production process of that order. The agency can also view, edit, and pay for the order. The agency will only have access to shared jobs and will not see any personal information associated with your account. A Collaboration Tab in the My Account section will show you all the jobs you have shared with other agencies. This feature is only for agencies and not for your legal clients.

Question 11

What forms of payment are accepted?

Accepted Answer

We accept VISA, MasterCard, and AMEX.

How to add a card:
Credit cards are added during checkout only.

How to edit an existing card:
You can only add, update, or change card information by adding a new card during checkout. Then, delete the old or invalid card by clicking MY ACCOUNT > STORED CARDS.

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