Privacy Policy

SmartDeps is committed to protecting the privacy of our customers. We believe it is important that everyone who accesses a SmartDeps website understands what kind of information is or may be collected through the site, how that information is or may be collected and used, and the measures that SmartDeps takes to protect the integrity of any personally identifiable information that you may provide to us. This Privacy Statement applies to data collected by SmartDeps through its websites (and the services available via these websites) that link through to this Privacy Statement. It does not apply to SmartDeps websites, services or products that do not display or link to this statement, or that have their individual privacy statements.



What Kind of Data and Information Does SmartDeps Collect?

Certain information that identifies the type of web browser and language, access times, the domain name and specific pages visited will be automatically captured whenever a visitor accesses a SmartDeps website. SmartDeps does not collect any other data or personally identifiable information unless the user provides it to us.

SmartDeps websites are primarily for business-to-business purposes and transactions. A user is required to register to utilize the full functionality of the website. Registration requires that you provide SmartDeps with certain information that is the potential of a personal nature. For example, SmartDeps will ask you for your e-mail address, name, company name, address, and telephone number. You will also be asked to create a password that, along with your e-mail address, will enable you to log in and use the SmartDeps website in the future.

If you place an order, make a purchase, or sign up for a paid membership or subscription service, SmartDeps may also ask for additional information, such as a credit card number and billing address, and bank account information. This information is used to create a customer billing account. SmartDeps may also assign you a unique identification number that matches against the information you provide to SmartDeps. Your personally identifiable information will also be matched against any material you upload to SmartDeps for transcript production fulfillment.

Once you have registered with SmartDeps, each time you visit our website we may collect information about your visit. Information may include the pages you view, the links you click on, and other actions you take as you view or use SmartDeps sites and services. Should you place an order, all details of any such transaction are captured.

If you place an order and upload a data file to SmartDeps for transcript production fulfillment, there may be personally identifiable information contained in this data file (e.g. a name, address, telephone number and e-mail address on a business card file). This information may be yours or that of someone else. If it belongs to someone else, we will assume that this person has authorized you to forward this data to SmartDeps. If you are not permitted to send such data to SmartDeps, you should not upload the file.

What Use Does SmartDeps Make Of The Information It Collects?

SmartDeps uses the information it collects through its websites to operate and improve our sites, deliver the services or carry out the transactions you have requested, administer your account and manage our business.

We may use the information we collect in conjunction with analytic tools to help us determine the level of services and products we offer, improve the ease of use of our sites or services (such as by remembering information you have already entered), enhance our customer service, and to display content that can be tailored to specific customer interests, preferences and/or market segments.

SmartDeps may promote SmartDeps products, services, special promotions, new features, etc., on the websites and we may use some of the information we collect to personalize the promotions that may appear when you access our sites. The ads that you may receive may be selected based on your chosen membership level, product categories previously ordered, pages you have viewed and links you have clicked when using SmartDeps websites.
The personal information collected on SmartDeps websites may also be used to communicate with you directly. Your e-mail, mailing and billing address may be used for welcome letters, order confirmation, upload confirmation, job status updates, billing information and reminders, and technical service issues. SmartDeps may also occasionally send you product or customer service surveys, or promotional correspondence to inform you of other products or services available from SmartDeps.

SmartDeps Does Not Share Your Personal Information:

Except for the limited SmartDeps related purposes described in this Statement, your personally identifiable information is not disclosed outside of SmartDeps. We do not sell, rent or lease your name, billing or mailing address, e-mail address, phone number or other personally identifiable information to others.

Some personally identifiable information that you provide to SmartDeps must necessarily be disclosed outside of SmartDeps for us to provide our services to you. For example, to ship an order, we must disclose the shipping information required by the carrier. SmartDeps may also retain third parties to provided limited services on our behalf, such as hosting websites, programming development, transaction processing, or performing statistical analysis of our service offerings. Under certain circumstances, these third party companies may need or be given access to personally identifiable information to deliver their services to SmartDeps. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

We may access and/or disclose your personal data if we believe such action is necessary to: (a) comply with the law or any legal process served on SmartDeps; (b) respond to authorized requests of governmental or law enforcement agencies; (c) protect and defend the rights or property of SmartDeps (including the enforcement of our agreements); and/or (d) act in urgent circumstances to protect the personal safety of users of SmartDeps services or members of the public.

Circumstances may arise when, for business purposes, SmartDeps may decide to sell, merge, acquire or otherwise reorganize its business. Any such transaction may involve the disclosure and receipt of personally identifiable information to or from a prospective buyer, seller, merger partner, etc. For these types of transactions, SmartDeps will seek appropriate protection for any personally identifiable information subject to disclosure.

The Security of Your Personal Information:

SmartDeps uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. Sensitive information, such as a credit card number, is protected through the use of encryption technology such as the Secure Socket Layer (SSL) protocol and is maintained in an encrypted database. Please note that we do not regard any of the information provided to us in data files uploaded to us for transcript production fulfillment as sensitive information requiring encryption.

When you register with SmartDeps, the password you choose is only as secure as you make it. It is your responsibility to choose an appropriate password and to keep it confidential. You should not share this information with anyone, and you should always log out of a SmartDeps website or service before leaving your computer to protect against others being able to access your information. If you believe your password has been compromised, you should immediately change it by logging on and following the instructions or by calling SmartDeps Customer Service for assistance.
 
Accessing Your Personal Information:

You may have the ability to view online the personal information that you provide to SmartDeps. To prevent your personal information from being viewed by others, you will be required to sign in with your e-mail address and password to gain access to your account information.

If your account information is incorrect or needs to be changed or updated, you may do so online or by calling SmartDeps Customer Service for assistance.

If you have any trouble accessing your account, you may call SmartDeps Customer Service for assistance. You may be asked to provide proof of your identity before our Customer Service representatives will provide any information related to your account.

Children's Privacy:

SmartDeps websites are primarily for business-to-business purposes and transactions, and we do not intend to or knowingly collect information on, or target our services or websites to children under the age of 13. We encourage parents and guardians to be active in monitoring their children's online activities.

Use of Cookies:

SmartDeps websites use "cookies" to enable you to sign in to our services, help personalize your online experience and to record your online transactions. A cookie is a small text file that will be created at SmartDeps request by the browser you are using and then stored on your computer's hard drive. By using cookies, SmartDeps can store your preferences and other information on your computer. Storing Cookies save you time by eliminating the need to enter the same information each time you visit our website or browse pages within a site, and allows SmartDeps to personalize the website content on your later visits to these sites.

Automatic acceptance of cookies is typical for most browsers. You usually have the ability to accept or decline cookies by modifying your browser settings selectively. If you choose to decline cookies from SmartDeps, however, you may not be able to sign in or use the other interactive features of our sites and services that are dependent upon cookies. For example, you will not be able to place orders online, as our shopping cart functionality requires the use of cookies.

Changes to This Privacy Statement:

From time to time, SmartDeps may update and revise this Privacy Statement to reflect changes in our policies, services, and response to our customers' feedback. When we do make changes to this Privacy Statement, we will revise the "last updated" date at the top of this Statement. Because we reserve the right to modify this Privacy Statement at any time, please make sure that you review it frequently.

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